Installation & Service Portal

12-year warranty on parts for the heat pump system, 3‑year warranty on the Quilt Dial. The warranties are transferable to the next homeowner, and no registration is required.

Quilt has its own supply chain and has partnered with leading manufacturers that produce some products for rival brands in the Industry. Quilt is not a rebranded system. The Quilt team has thoughtfully sourced the best available & battle-tested components to incorporate them into their newly designed & configured Condensor, Indoor Unit, and Thermostat. Quilt is not re-inventing the wheel when it comes to heat pump components — they are instead choosing the best of breed, packaging components together in an incredibly designed format, and improving on everything with leading hardware, software, thermal, and firmware engineering so that everything works smoothly, more efficiently, and more intelligently than on its own. These components are readily available and come from a mature supply chain, so we can easily get the replacement parts if there is ever an issue. To date, Quilt has not yet had a single call-back due to equipment failure, and Quilt systems have been installed in hundreds of homes in the Bay Area.

Here’s a little video that shows you more about their approach to designing for long-term reliability;

https://www.youtube.com/watch?v=XI_49ghsJYE

Customers will have a beautiful and efficient system, but it will no longer be intelligent.

Bedrooms take 5 – 10 minutes. Larger rooms can take up to 15 minutes. Quilt is much faster than central systems.

Quilt is the most efficient two-zone system on the market. It has industry-leading efficiency metrics, including a SEER2 of 25, HSPF2 of 12, and Energy Star certification.

The indoor unit is quieter than rainfall (27−48 dBA) while the outdoor unit is quieter than conversation (55 dBA).

Please email [email protected] or call (650) 423‑1111. Quilt has staff available to help diagnose and fix issues remotely.

Yes, but line sets and condensate lines may not be compatible. Quilt’s line set and condensate exit points may differ, potentially requiring a new wall penetration and painting.

No, the dials can also be set on a table top. There are temperature sensors in the dial, so we recommend you don’t put them directly in line with the air flow.

With a limit of two zones per outdoor unit, Quilt’s system offers the highest efficiency and most control inside the home, increasing the longevity of the outdoor unit.

No, but they can be mounted with one unit above another unit.

We recommend customers wash the indoor unit filters every 3 – 6 months.

Not right now, though smart homes features are currently in development and will likely be available as a future software update.

Yes. Our indoor unit rated capacity is 9,000 BTU/h at 47° F. Our two-zone outdoor unit rated capacity is 18,000 BTU/h at 47° F. The cold weather heating capacity for our two-zone outdoor unit is 18,000 BTU/h at 5° F, 18,000 BTU/h at ‑5° F, and 16,000 BTU/h at ‑13° F. Learn more at quilt.com/tech-specs.