Installation & Service Portal

1. Inspect the outdoor unit for branches or debris. If found, remove.
2. Inspect the indoor unit air filters, and clean them if necessary. See Maintenance and Cleaning section of the Quilt Manual for detailed instructions.
3. If airflow is low in cooling mode, remove the indoor unit front cover and inspect the heat exchanger for frost-formation. If frost is found, contact Quilt support.
4. Set all indoor units connected to the same outdoor unit to heat or cool. Wait 5 minutes. If the cooling or heating abnormality is resolved, check that the unit wiring and refrigerant lines are correctly routed to the proper unit.
5. If you are still experiencing issues, contact Quilt Support at (650) 423‑1111 or [email protected].

1. Verify that the password you are using is correct. This can generally be found in a phone’s network settings.
2. Factory reset the Quilt Sense by pressing and holding the power and light button for 8 seconds.
3. The system is ready to pair when the LED strip is on and the white light is bouncing back and forth.
4. Once the LED light appears solid white the indoor unit is connected, if it does not immediately appear in the app force quit and re-open.
5. If this does not resolve the issue, contact Quilt Support at (650) 423‑1111 or [email protected].

1. Verify that the password you are using is correct. This can generally be found in a phone’s network settings.
2. Restart the Dial by holding down the button on the back under the rubber base for ~8 seconds until the screen turns off.
3. Once a QR code is displayed the device is ready to pair.
4. If this does not resolve the issue, contact Quilt Support at (650) 423‑1111 or [email protected].

1. Check that the Quilt Sense is connected to Wi-Fi by adjusting the temperature in the room from the app. If the QSM is connected, the LED strip should change colors when toggled from the app.
2. If the LED strip does not change colors, check that the Quilt Sense is properly installed. If it is not, reinstall properly and test the LED strip color change again from the app.
3. Restart the Quilt Sense by pressing and holding the power button for 8 seconds.
4. If restarting the Quilt Sense does not resolve the issue, try factory resetting it by holding down the light button and power button simultaneously for 8 seconds. Note: this means the device will need to be repaired to the room in the Quilt app after the reset.
5. If the LED is still unresponsive, disconnect and reconnect the indoor unit from power and reattempt step 1.
6. If none of these steps resolve the issue, contact Quilt Support at (650) 423‑1111 or [email protected].

1. Ensure that your wifi network is connected.
2. If yes and the light still can’t be controlled, press and hold the light button on the Quilt Sense Module.
3. Disconnect and reconnect the unit from power by turning off the breaker to the unit and back on.
4. If the issue persists when power is restored, restart the Quilt Sense by pressing and holding the power button for 8 seconds.
5. If restarting the Quilt Sense does not resolve the issue, try factory resetting it by holding down the light button and power button simultaneously for 8 seconds. Note: this means the device will need to be repaired to the room in the Quilt app after the reset.
6. If none of these steps resolve the issue, contact Quilt Support at (650) 423‑1111 or [email protected].

1. Confirm the indoor unit is powered on by turning on the light bar via the Quilt app or Dial. If it doesn’t turn on, do the following:
   1. Confirm that the AC service disconnect to the outdoor unit is plugged in and on.
   2. Confirm that the circuit breakers are not flipped off for both the outdoor unit and indoor unit.
2. Confirm the home Wi-Fi network is functioning.
3. Confirm there is not a mode conflict, where one unit is set to heat and another unit connected to the same outdoor unit is set to cool or fan. Test for mode conflict by changing the mode on both
4. indoor units:
   1. Confirm via heating mode: Change both and adjust the setpoint temperature to the maximum value. Warm air should start blowing within 5 minutes.
   2. Confirm via cooling mode: Change both indoor units to ​“cool” and adjust the setpoint temperature to the minimum value. Cold air should start blowing within 5 minutes.
5. Restart the Quilt Sense by pressing and holding the power button for 8 seconds.
6. If you are still experiencing issues, contact Quilt Support at (650) 423‑1111 or [email protected].

1. If the screen is black, check that the Dial is plugged in. If it is not plugged in, power on Dial.
2. If the Dial is wall-mounted, remove the Dial from the wall (see recording) and check that both cables are connected and secured. You may need to use a screwdriver to test and re-attach.
3. If Dial is plugged in and unresponsive (frozen screen or black screen), follow the steps in How to restart the Dial.
4. If the issue persists contact Quilt Support at (650) 423‑1111 or [email protected].

1. Ensure that Dial is installed on a suitable surface. Places to avoid installing Dial:
   • Near heat sources including fire places, space heaters, appliances, and other electronics like routers
   • On highly conductive surfaces (tile, metal, stone) or highly insulative surfaces (wool, cork). You can determine if a surface is conductive if it feels cool to the touch or insulative if it feels warm.
   • In direct sunlight
   • On exterior-facing walls of the home
   • Next to windows susceptible to drafts
   • In the airflow path of the indoor unit
   • Directly below the indoor unit
2. If Dial is installed in a suitable location and the temperature reading remains inaccurate, contact Quilt Support at (650) 423‑1111 or [email protected]

1. Tap on the Dial screen and read the instructions on Dial.
2. If no indoor unit has been paired yet to the room, this is expected. Pair an indoor unit to the same room.
3. If the issue persists, the underlying issue may be Wi-Fi connection. Check homeowner wifi access, run a speed test, and check the home’s Wi-Fi router. It may need to be turned off and on again.
4. If that does not resolve the issue and the speed test indicates it is poor, the Wi-Fi network may require an extender.
5. If the WiFi signal is strong and the indoor unit is listed in the room on the app, contact Quilt Support at (650) 423‑1111 or [email protected].

1. Disconnect the Dial from power:
   1. If the Dial is wall mounted, flip the breaker to the room’s power. Remove the dial from the wall (see recording) and unscrew the cable connections.
   2. If the Dial is tabletop mounted, unplug the Dial.
2. Once Dial is no longer connected to power, contact Quilt Support at (650) 423‑1111 or [email protected].

Contact Quilt Support at (650) 423‑1111 or [email protected]

Contact Quilt Support at (650) 423‑1111 or [email protected]

1. Sign out of the home and sign back in.
2. If there is another user in the home, ask them to verify in Settings > Sharing that you are still listed in the home. If not, have them send a new invite. 
3. If the issue persists contact Quilt Support

Contact Quilt Support at (650) 423‑1111 or [email protected]

• Option 1:
  1. Revert new Wi-Fi username and/or password to match previous credentials
  2. Remove previous network
  3. System should automatically reconnect
• Option 2:
  1. Factory reset each device and re-pair using the new Wi-Fi network (see pairing ​“How – To”)
  2. Contact Quilt Support for assistance